Trade Index

Privacy Policy

Privacy Policy

Last updated: 16th August 2025

1. Introduction Welcome to Trade Index. This Privacy Policy outlines how we, Trade Index, collect, use, and protect your personal data when you use our website at https://tradeindex.co.uk and our related services.

We are committed to protecting your privacy and personal data in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Our Details

  • Company Name: Trade Index

  • Contact Email: hello@tradeindex.co.uk

  • Contact Telephone: 07388705212

3. The Information We Collect We may collect and process different types of personal data about you. We have grouped these as follows:

  • Business Data: This includes the business information you provide to us through our online form after subscribing. This may include your business name, trade, business address, contact telephone number, business email address, and any other details you provide for your profile (e.g., social media links, a brief description of services).

  • Contact Data: This includes your personal contact details, such as your name, email address, and telephone number, which you may provide for communication purposes.

  • Transaction Data: This includes details about payments you have made to us for our subscription service. We do not store your full payment card details. All payment processing is handled by our third-party payment provider, Stripe.

  • Technical Data: This includes your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform. This data is collected automatically when you use our website.

  • Usage Data: This includes information about how you use our website and services, such as the pages you visit and the links you click. This is collected via cookies and analytics.

4. How We Collect Your Data We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide us with your Business Data and Contact Data by filling in forms on our website or by corresponding with us by email or telephone. This includes the information you submit on the onboarding page.

  • Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical and Usage Data. We collect this data using cookies and other similar technologies. Please refer to our separate Cookie Policy for more details.

  • Third Parties: We receive Transaction Data from our payment provider, Stripe, when you make a payment for our services.

5. How and Why We Use Your Data (The Legal Basis) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: To create your online profile and provide you with the subscription service you have paid for. This includes using your Business Data to create the “digital business card” and your Transaction Data to manage your subscription.

  • Legitimate Interests: Where it is necessary for our business interests and your interests and fundamental rights do not override those interests. For example, we may use your Contact Data to communicate with you about your account or our services. We may also use Technical and Usage Data to improve our website and services.

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation, for example, to maintain records for tax purposes.

6. Disclosure of Your Information We may share your personal data with the following parties:

  • Service Providers: We share your Transaction Data with our payment processor, Stripe, to facilitate payments.

  • Our Employees and Contractors: Your data may be accessed by our employees or contractors who need it to provide you with the requested service.

  • Public Display: The Business Data you provide for your profile will be publicly displayed on the Trade Index website as part of our service. This is the primary purpose for which we collect this data.

7. Data Security We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain your data for the duration of your subscription and for a period thereafter to manage any queries or to comply with legal obligations.

9. Your Legal Rights Under the GDPR, you have the following rights regarding your personal data:

  • The right to be informed: You have the right to be told how your data is being used.

  • The right of access: You have the right to request a copy of the personal data we hold about you.

  • The right to rectification: You have the right to have inaccurate personal data corrected.

  • The right to erasure (“right to be forgotten”): You can ask us to delete your personal data in certain circumstances.

  • The right to restrict processing: You have the right to ask us to suspend the processing of your personal data.

  • The right to data portability: You have the right to request a copy of your personal data in a structured, machine-readable format.

  • The right to object: You have the right to object to the processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details provided above. We may need to request specific information from you to help us confirm your identity.

10. Third-Party Links Our website contains links to and from third-party websites, including the Stripe payment gateway. This Privacy Policy does not cover these websites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Children’s Privacy Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal data from anyone under this age.

12. Changes to this Privacy Policy We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page, so please review it regularly.

13. How to Complain If you have any concerns about our use of your personal data, you can make a complaint to us at hello@tradeindex.co.uk. You also have the right to lodge a complaint with the UK supervisory authority for data protection issues, the Information Commissioner’s Office (ICO). You can contact them via their website: https://ico.org.uk